HS Organics is dedicated to delivering high-quality, organic hairfall solutions to your doorstep efficiently. Our shipping and returns policies are designed to be transparent, reinforcing the trust you place in our premium, completely organic products.
I. Shipping and Delivery
We prioritize rapid order fulfillment to ensure your hair health regimen begins without delay.
Free Shipping Incentive: Maximizing Value
To ensure you receive the maximum benefit from our synergistic product line and to support our high-value bundles, we offer a generous Free Shipping incentive across Pakistan:
- Free Shipping Threshold: All orders totaling PKR 1,500 or more qualify for complimentary delivery.
- Strategy: This threshold is designed to incentivize the purchase of our high-AOV product kits, such as the Ultimate Hair Fall Kit, ensuring you receive a complete, effective solution while saving on shipping costs.
Order Processing and Delivery Timelines
| Stage | Estimated Timeframe | Details |
|---|---|---|
| Order Processing | 24–48 Hours | Orders are typically processed and verified within 1-2 business days. |
| Delivery Time | 4–5 Working Days | Once shipped, delivery across Pakistan is generally completed within 4 to 5 working days. |
We are committed to optimizing delivery logistics, particularly for high-interest regions such as Balochistan and Azad Jammu and Kashmir (AJK), to ensure all customers receive their solutions reliably and efficiently.
Payment Methods
For your convenience, we support secure and reliable local payment methods:
- Cash on Delivery (CoD)
- Debit/Credit Cards
- Popular Mobile Wallet Systems
II. Returns and Exchanges Policy
Your satisfaction with our "completely organic" and effective hairfall solutions is our highest priority. We maintain a clear policy for addressing product concerns.
Our Quality Guarantee
If you receive a product that is damaged, defective, or incorrect due to an error on our part, we will gladly process an exchange or a full refund.
- Eligibility: You must notify us within 7 days of receiving your order to be eligible for a return or exchange based on quality issues.
- Condition: The product must be unused and returned in its original packaging.
Exchange Process
- Contact Us: To initiate a return, please contact our Customer Service team immediately with your order number and clear photographic evidence of the damage or defect.
- Review: Our team will review the claim to confirm the issue.
- Resolution: Upon confirmation, we will arrange for the return of the damaged item and promptly dispatch a replacement product or issue a refund, including any standard shipping costs you may have incurred.
Non-Returnable Items
Due to the sensitive nature of organic personal care products, we cannot accept returns or exchanges for items based on a simple change of mind or subjective dissatisfaction once the product has been opened and used. This ensures the integrity and purity of all products sold to our customers.
We encourage you to utilize the detailed product descriptions and the information in our Solution Hub to make informed decisions before purchasing.