HS Organics is committed to providing authentic, "completely organic" hairfall solutions and an equally trustworthy and secure online shopping experience. Your privacy is paramount. This policy outlines how we collect, use, protect, and handle your personal information as you interact with our website, place orders, and engage with our content centered on hair health and organic purity.
I. Information We Collect
We collect information necessary to fulfill your orders, provide excellent customer service, and continuously refine our digital platform to offer the best possible mobile-first experience.
| Type of Information | Examples of Data Collected | Purpose of Collection |
|---|---|---|
| Personal Identification Data | Name, delivery address, email address, phone number. | Essential for processing and fulfilling your order, providing updates on shipping, and addressing customer service inquiries. |
| Commercial Transaction Data | Product purchase history, payment method (e.g., Cash on Delivery (CoD) selection), bundled kit selections, and total order value. | To manage financial transactions, analyze purchasing patterns, and enforce our strategic Average Order Value (AOV) goals through effective bundle promotion. |
| Website Usage & Technical Data | IP address, device type (mobile/desktop), browser type, pages viewed, time spent on pages, and conversion path steps. | Critical for optimizing user experience. We analyze this data to troubleshoot technical issues, improve site speed (especially on mobile devices), and correct conversion rate anomalies to ensure a flawless checkout process for all users. |
| Voluntary Feedback Data | Product reviews, testimonials, and specific feedback (e.g., noting the product is "completely organic" and "helpful"). | Used as visible trust signals on the website to build authority and ensure transparency regarding the efficacy and purity of our solutions. |
II. How We Use Your Information
We use the collected data exclusively to support the delivery of our products and services, and to build authority as the premier "Hairfall Solution" provider.
- Order Fulfillment and Logistics: To process your purchase, verify payment (including CoD), and manage the secure delivery of your package via our third-party logistics partners, optimizing delivery for all regions, including AJK and Balochistan.
- Customer Communication: To respond to your inquiries, provide support for product use, and notify you of order status updates.
- Product and Service Improvement (CRO): To analyze user behavior and conversion metrics, specifically focusing on the mobile experience, enabling us to streamline the checkout process and tailor product recommendations (e.g., targeted bundle suggestions) to maximize value.
- Targeted Marketing and Authority Building: To communicate new product releases (like our Kalonji or Men's targeted solutions) or content from our Solution Hub that directly addresses high-volume concerns, such as "how to stop hairfall" or "hairfall solution for men."
III. Data Sharing and Disclosure
We only share your personal information with third parties when absolutely necessary to operate our business or comply with legal requirements.
- Service Providers: We engage trusted third-party companies to perform business functions on our behalf. This includes payment processors, e-commerce platform hosting, and logistics/courier services that require your name, address, and contact number to deliver your order.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request.
We do not sell, rent, or trade your Personal Identification Data to outside marketers or third parties for their independent promotional use.
IV. Data Security
The security of your data is paramount. We utilize industry-standard security measures and technical protocols within our secure hosting environment to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
V. Your Rights and Choices
- Access and Correction: You have the right to request access to the personal information we hold about you and request corrections to any inaccuracies.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link provided in those communications. Note that you cannot opt-out of transactional emails related to your order status.
VI. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on this page and updating the effective date at the top.
VII. Contact Us
If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us at:
- Email: info@hsorganics.pk
- Phone: +92 344 1056616
- Address: House No 28 Street No 15 Garden Town Near Khana Pull New Shikral, Islamabad